Promise VTrak M500f/Support Case Log: Difference between revisions
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On a sidenote, where do you provide the sourcecode for your firmware? As you're using GPL licensed code, you MUST release the corresponding source code, in case you didn't know... a good starting point: http://gpl-violations.org/faq/vendor-faq.html|Request:- |5th August 2011 at 3:30}} | On a sidenote, where do you provide the sourcecode for your firmware? As you're using GPL licensed code, you MUST release the corresponding source code, in case you didn't know... a good starting point: http://gpl-violations.org/faq/vendor-faq.html|Request:- |5th August 2011 at 3:30}} | ||
{{Quote|Hi Jan, | |||
My name is Richard Payne and I'm a Promise FAE. | |||
I'm sorry for the communication issues that came before, but technical support was not aware of this issue. | |||
This is a known issue that has been fixed in all current products. The fix has not been back-ported to EOL products. I will do what I can and file a bug for this issue against the M500x. | |||
You are correct that this is not a hardware issue.|Response By:- Richard Payne|5th August 2011 at 10:31}} | |||
Revision as of 19:33, 5 August 2011
Date of closure: 8/3/2011 5:19:08 AM
Reason for closure: Customer refuses the solution and suggested to sell Promise stocks.
Let's call Promise's german marketing department... and voila, after that:
Date of closure: 8/3/2011 5:38:14 AM
Reason for closure: Closed by the user, since the error does not exist any more !