Promise VTrak M500f/Support Case Log: Difference between revisions
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ah, fuck it, you won't understand it anyway.|Request:- |3rd August 2011 at 5:35}} | ah, fuck it, you won't understand it anyway.|Request:- |3rd August 2011 at 5:35}} | ||
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Let's call Promise's german marketing department... and voila, after that: | |||
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{{Quote|We do appreciate that you found a problem with our system. This system is already discontinued and we do not plan the updates. | {{Quote|We do appreciate that you found a problem with our system. This system is already discontinued and we do not plan the updates. | ||
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Now you're more specific. We could more constructive dialog from the beginning. I will need to perform some tests and I will contact you again with the results. | Now you're more specific. We could more constructive dialog from the beginning. I will need to perform some tests and I will contact you again with the results. | ||
As for information that you ask, I could not provide it to you now because this information is confidential. | As for information that you ask, I could not provide it to you now because this information is confidential.|Response By:- Sergiy Voskoboynikov |5th August 2011 at 3:14}} | ||
{{Quote|Well, we could have gotten there a lot faster and easier if you wouldn't have tried to convince me that this is because of faulty hardware - which i pointed out to you multiple times by telling you to read my previous messages. | {{Quote|Well, we could have gotten there a lot faster and easier if you wouldn't have tried to convince me that this is because of faulty hardware - which i pointed out to you multiple times by telling you to read my previous messages. | ||
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Now if i wouldn't have to find out myself how to get them, but just get them, there's nothing i could publish, right? | Now if i wouldn't have to find out myself how to get them, but just get them, there's nothing i could publish, right? | ||
On a sidenote, where do you provide the sourcecode for your firmware? As you're using GPL licensed code, you MUST release the corresponding source code, in case you didn't know... a good starting point: http://gpl-violations.org/faq/vendor-faq.html|Response By:- | On a sidenote, where do you provide the sourcecode for your firmware? As you're using GPL licensed code, you MUST release the corresponding source code, in case you didn't know... a good starting point: http://gpl-violations.org/faq/vendor-faq.html|Request:- |5th August 2011 at 3:30}} | ||
{{Quote|Hi Jan, | |||
My name is Richard Payne and I'm a Promise FAE. | |||
I'm sorry for the communication issues that came before, but technical support was not aware of this issue. | |||
This is a known issue that has been fixed in all current products. The fix has not been back-ported to EOL products. I will do what I can and file a bug for this issue against the M500x. | |||
You are correct that this is not a hardware issue.|Response By:- Richard Payne|5th August 2011 at 10:31}} | |||
Latest revision as of 21:10, 26 August 2016
Date of closure: 8/3/2011 5:19:08 AM
Reason for closure: Customer refuses the solution and suggested to sell Promise stocks.
Let's call Promise's german marketing department... and voila, after that:
Date of closure: 8/3/2011 5:38:14 AM
Reason for closure: Closed by the user, since the error does not exist any more !